Shipping & Returns
All our postage packaging is environmentally friendly including our protective foam which is biodegradable. We only use packaging necessary to deliver your parcel safe and undamaged.
FREE STANDARD UK DELIVERY OVER £20
We charge £3 delivery for orders under £20. The ingredients we use are delicate and need to be handled with care. Because of this we dispatch our botanical blends as quickly as possible. This prevents them being in transit for long periods of time, keeping them fresh and intact.
If shipping via the Standard Delivery option, your botanical blends will be sent via Royal Mail. Delivery is made between Monday to Saturday. Please allow 1-3 days for delivery.
EXPRESS NEXT DAY UK DELIVERY £8
Express orders are delivered by next day couriers. Please ensure there is someone available to sign for the parcel. Orders placed before noon will be delivered next day. We try to send out afternoon orders on the same day where possible, otherwise they will be dispatched the following working day. Express Delivery is made between Monday to Friday.
Our botanical blends are hand crafted and made in small batches to preserve the vital components of the plants and freshness. Because our products are completely natural, colours of the oils and aromas can vary slightly from batch to batch.
We hope you are delighted with your products and receive them in perfect condition. On the rare occasion there is damage to your items, we ask that you return them within 7 days for an exchange or refund. On receipt of your items, we will refund the full amount paid, via the payment method used. For your piece of mind, an email will follow to confirm everything has gone through.
We recommend your return is made via Royal Mail’s ‘signed for’ service. Until we receive the goods back, they are your responsibility. Import duties that arise from shipping and returned items are your responsibility. Only products purchased at www.botanyblend.com can be returned to us for a refund or exchange.